Help centre
How can we help?
Questions about a device, a plan or a payment? Find a quick answer here, or talk to the Norex team.
Popular topics
Find your answer
The topics people ask us about most.
Plans and approval
How paying over 3 or 6 months works, and what you need to apply.
How it worksPayments
Pay your instalments from mobile money, or with the Norex card.
About the cardTrade-in and lease
Swap your old phone for credit, or lease a device for your work.
Trade-in & leasePickup and agents
Collect your device the same day from a Norex branch or agent.
Ask our teamSend us a message
Tell us what you need and the Norex team will get back to you.
Common questions. Quick answers.
Norex is live in The Gambia and Sierra Leone, with Guinea and Liberia coming soon. Each country has its own site, prices and team.
Chat with us on WhatsApp, give us a call, email us, or send a message from this page. A real person will get back to you.
A valid national ID and a guarantor. You don’t need a bank account, and you can apply online or at an agent.
With mobile money, at an agent, or with the Norex card. Ask us and we’ll confirm the options where you live.
Yes. Send us your application reference on WhatsApp or through the form on this page, and we’ll tell you where it stands.
Prices, fees and payment options can differ from country to country.
Other enquiries
Not a customer question? These are the quickest ways to reach the right people.